Monday, December 14, 2009

Kenapa aku marah giler dengan Holiday Inn, Penang????

kali ni nak buat entry melepas geram... ya amat2 geram...

cuti-cuti kali ni we all pilih nak stay kat Holiday Inn, Penang.. at 1st nak ajak Hana stay kat Hard Rock Hotel.. but penuh...

nasib baik aku one of member Priority Privilege... aku gunakan la cupon voucher.. itu pon 2 aku rase 1 mth b4 nak pegi aku dah booking..

sesampai di hotel kul 3.30 pm.. dah check in bagai.. then reception girl tu inform both our room belum siap... hangin jugak la aku dengar.. memula tu sabar menunggu.. sampai anak2 we all dah hampir2 menjahanamkan christmas tree kat entrance hotel itu.. kami mak bapak dah tak larat nak tegur malah membiarkan anak2 we all dok bermain dengan pokok itu...

after 1 hour gitu, bilik aku siap dl.. bilik Hana belum lagi.. kali ni aku dah tak tahan sabar.. pegi sound minah reception tu.. yang aku bengang giler, minah tu boleh cakap 'saya tak boleh nak buat apa Puan...bilik tengah disiapkan..' skali aku dah naik hangin, aku terus mintak jumpa Manager On Duty... itu pon minah tu nak tanya ' boleh i tahu on what purpose u nak jumpe Manager??' mmg silap la dia tanye... then dia ckp ' u can just complaint to me n i will told the manager'.. perlu ke aku komplen dengan minah tu sedangkan takde jalan penyelesaian.. lagi menyakitkan hati.. sudahnya aku ckp ' i dont want to talk 2 u.. call ur manager now!!'

manager yang ala2 lemah lembut itu datang.. then aku dah marah n sound.. dia mengaku ade sket problem kat staff.. aku tak suka nak dengar alasan2 tu coz tu bukan masalah aku.. then setelah bising2.. dia bg aku check out lambat sket... itu kalau dia tak bg pon, aku akan mintak...

2nd problem, ade function malam tu kat hotel.. aku balik dari dinner lansung dah takde parking.. boleh la org yang jaga itu parking ckp, 'lagi sejam kene datang balik'.. hello!!! aku ni guest hotel tu tau... then siap dia marah2 aku.. dia ckp kalau aku tak puas hati, boleh tanye hotel.. then aku pegi jumpe minah reception, boleh la takde jawapan dia bagi... pening aku bile kena campak2 mcm bola.. parking attendance tu ckp hotel, hotel suh ckp dgn parking attendance.. aku bg jalan penyelesaian, dia taknak.. aku komplen lagi kat manager on duty...

so, kesimpulannya...

- aku ni siap dah buat reservation, ape yang diharapkan sampai2 bilik dah siap... bukan sampai kul 12pm.. pukul 3.30pm tu.. bukan walk in guest tau...
- this is my 1st time to Holiday Inn Penang... 1st impression aku dah cakap TEROK!!! b4 this mane2 hotel yang aku pegi mostly semua bilik dah ready.. jangan harap la aku nak datang sini lagi.. baik aku dok Park Royal lagi baik...
- sepatutnya i'm a member of the hotel, bg la priority sket... (itu tak kesah sgt...)
- staff dia pon mcm kureng ajar sket... communication skill kureng...

jangan la Holiday Inn lain buat perangai macam ni...

Holiday Inn Penang hari ni silap besar dapat guest banyak songeh mcm aku.. siap korang... silap sket je aku komplen lagi... jgn ingat aku main... aku komplen to ur big boss nanti...

11 comments:

ZakiahAyop said...

dah buat formal complain lom?
kat management.. mcm website ker..

miz_eda said...

sabo ye Puan Diana..don’t let them ruin it all..time cuti2 mcm ni ler nak release tensen ;)

Diana Sulaiman said...

zack - aku rase aku akan buat formal complaint kat KL nanti.. kalu tak, harus la aku tak sambung membership nanti...

efi - time tu aku dah tak tahan sabar dah... mane taknye, anak2 sume dah bosan.. skang dah ok...:)

N A N I E said...

Bebetul menyakitkan hati la holiday inn neh..terus takde mood jadinya..

Sib baik hantar fruits tuh =)

maz said...

melampau btol.. kalo saya pun akan buat benda yang sama jugak.. memang kita tergolong dlm golongan "yang banyak songeh".. ehhehe

Diana Sulaiman said...

nanie - isk! tak penah la dapat hotel yang servis mcm ni.. kite hope servis hotel 4 & 5 star ni bagus.. tapi hampeh..

maz - bayar bukan 10 hinggit or 20 hinggit.. harus la byk songeh... kerana guest mcm kita ni lah yang boleh buat hotel dia laku... skali je kite complaint, kite war2kan di blog.. hehehe

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